Rules & Policies
General Rules & Information
- All participants must be 18 years of age or older. Minors are allowed with parental or guardian release only.
- Registration and payment is due prior to attending class.
- Groupons & Class Cards must be presented prior to taking class.
- Cash, credit, and checks are accepted.
- There is a $25 canceled / returned check fee.
- There is a $10 fee for Late Cancels and $15 fee for “No Shows.”
- Class schedule is subject to change based on instructor availability.
- Please advise us of any ailments, injuries, disabilities, high blood pressure, pregnancy, or other pre-existing conditions before the start of class.
Wait List Policy
Due to the popularity of our unique services, you must make a reservation and payment in advance for any of our classes or services.
When Group Classes, Workshops, or Series Classes are full, you can sign up to be on the wait list. When another student cancels their spot in the class, you will receive notification letting you know that you have been bumped into the class and are no longer on the wait list. If you are added into class, you will be held to the same payment and cancellation policy as any other service you sign up for. If the class is full and a spot does not open up, you will not be considered enrolled in the class and will not be charged a late fee if you don’t attend.
When signing up for the wait list, please expect to attend the class and check the schedule frequently leading up to the 2 hours before the class. If you are not sure you will be able to make it with a short notice, please remove yourself from the wait list before the system has a chance to enroll you into the class and to avoid be charged for a late cancel or no show.
Late Arrival Policy
If you are more than 5 minutes late to a Group Class, you will not be permitted into the classroom but can reschedule. The beginning of each class consists of a warm up that is essential to your performance and safety during class, so we are very strict about enforcing this policy.
Please respect both our instructors and the other students by arriving to the studio at least 10 minutes before your scheduled class time to allow yourself time to check in, change, and be ready to start.
Rescheduling and Cancellation Policy
We allow cancellations for Group Classes if canceled more than 24 hours prior to the start of class. When the 24 hour window for cancellation has closed, the "Early Cancel" option in MindBody will disappear and you will have to "Late Cancel."
If you cancel your reservation within 24 hours before the class, you will lose the class off of your account and a $10 "Late Cancel" fee will apply. Cancellations can be done on MindBody, by email to email@example.com, or with a call or text to 512-477-7653.
Late cancellation and the $10 fee also apply even when a student is physically at the studio taking multiple classes but then decides not to attend additional classes they were already signed up for.
If you do not show up to class, and you do not contact us prior to class, you will lose the class off of your account and a $15 "No Show" fee will apply.
Personal Training sessions that are canceled at least 24 hours in advance of appointment time may be rescheduled. Cancellations within 24 hours of the scheduled appointment time will result in forfeiture of the appointment. There are no refunds on late cancels.
Private Parties that are cancelled at least 7 days in advance may be rescheduled up to 90 days from the original date of the party. Failure to cancel your party 7 days in advance will forfeit your opportunity to make up your party, and your deposit will not be refunded.
Workshops and Series Classes
We do not offer rescheduling for any Workshops or Series Classes. We do NOT offer make-ups for missed Series classes. If you need to miss one of your Series Classes, we recommend that you schedule a personal training session with your instructor to make up the missed material. If you miss your entire Series, we unfortunately cannot offer refunds.
Studio Schedule Change Policy
All group classes at Brass Ovaries must meet a minimum of 3 registered students in order to be held. Brass Ovaries reserves the right to cancel a Group Class if minimums are not met 24 hours ahead of class. We will make note of the cancellation on MindBody and Brass Ovaries App. All studio-canceled classes will be credited back to the student’s account with no penalty to the student.
Brass Ovaries reserves the right to make changes to the class schedule at any time based on resources and instructor availability.
All sales are final and there are no refunds; however account credits may be transferred from one service to another.
All memberships, class passes, and party deposits are non-refundable.
Gift Cards and Group Class Passes that are lost or stolen will not be replaced.
Membership Cancellation and Suspension Policy
You may temporarily suspend or cancel your annual membership with at least 30 days advance notice. You may temporarily suspend an annual membership for up to three months per 12 month contract with a $10 charge. The time will then be added to the end of the membership term. There is a $200.00 charge for early cancellation of annual memberships.
You may cancel your monthly membership with at least 7 days advance notice. There is a $25.00 charge for early cancellation of monthly memberships.
No nudity is allowed in the studio. Proper attire must be worn at all times.
Underwear is not allowed as workout attire. Active wear and pole fitness wear is encouraged.
Please avoid wearing any lotions, oils, and jewelry to class.
Brass Ovaries prides itself on being a refuge from the outside world. When you are in the studio, please leave all your troubles behind and get ready to have fun and sweat it out!
Please respect your instructors and fellow students.
Bullying is not tolerated at Brass Ovaries. Any person who disrespects students or staff and their personal space will immediately be asked to leave the premises.
There is no cell phone use allowed after class has started. If you need to use your phone or text, please step out to the lobby. Please turn your ringer/alerts off while in the classroom.
Some students prefer to not be in the background of photos and videos posted to social media sites. Please ask permission first if you will be taking a picture or video so others have the option to step aside for a moment.
Students are NOT allowed to practice on the poles in between classes. An instructor must be present at all times while students are practicing. If you are seen practicing in between classes, you will be asked to refrain.
Brass Ovaries has a zero tolerance policy for drug and alcohol use on premises. Consumption of alcohol before or during class is strictly prohibited. If you arrive under the influence of drugs or alcohol, you will be asked to leave and charged for the full amount of the class / party; no refunds.
Children and Minors
Students under the age of 18 must fill out a parental or guardian release form prior to taking classes with us.
Children under the age of 13 are never to be left unattended in the studio as we do not offer supervision services.